FAQ
Below are some Frequently Asked Questions we often receive. If you don't find the answer you're looking for, please feel free to message us, and we'll do our best to assist you promptly.
ABOUT FRESH BLACK
WHERE ARE YOU FROM?
We are from Kyiv, Ukraine. Fresh Black started in 2010 as a mobile coffee bar and has grown into a full roastery with our own coffee testing lab.
Since 2023 we have been working in the EU market — the company is registered in Warsaw and orders ship from our fulfilment warehouse in Wypędy. We are planning a direct presence in other EU countries.
Our team includes winners, finalists, coaches and judges of coffee championships.
COFFEE QUESTIONS
WHERE DO YOU GET YOUR BEANS FROM?
We buy green coffee directly from farmers and from trusted suppliers.
Every new coffee is roasted and cupped blind in our own lab before it makes it into the range. We only sell coffee we want to drink ourselves every day.
WHAT IS FRESHLY ROASTED COFFEE?
Roasted coffee gradually loses the brightness of its flavour and aroma. That is why we roast in small batches, with an individual recipe for each coffee, full control over the process and constant tasting.
We plan our roasting so that you receive the coffee and brew it while its flavour and aroma are at their peak.
This is the job of our roasters and cup-testers — award-winning competitors. We run blind sensory tastings regularly, and that is exactly why we set up our own coffee testing lab.
Every batch is tasted before it goes out. Change one component of a blend or introduce a new coffee, and we start the whole process again. Only then does it enter our range and your cup.
DELIVERY
HOW LONG DOES IT TAKE FOR THE COFFEE TO MAKE ITS GRAND JOURNEY FROM YOUR PLACE TO MINE?
Within Poland, your order arrives in 2–4 business days via InPost — either to your door or to a Paczkomat locker. For the rest of Europe we ship with GLS, and delivery usually takes 4–10 business days.
Every shipment comes with a tracking number, sent to you by email as soon as the parcel leaves our warehouse.
HOW TO GET FREE SHIPPING?
Shipping is free on orders over 100 zł within Poland, and over 210 zł (about €50) to every other country we ship to. The threshold is applied automatically at checkout — no code needed.
WHAT IS THE COST OF DELIVERY?
Within Poland shipping costs 17 zł. To most of the EU it is 40 zł. To the United Kingdom, Switzerland, Liechtenstein and Greece it is 60 zł, and to Sweden, Finland and Ireland 80 zł.
Orders above the free-shipping threshold ship at no cost.
WHAT DELIVERY SERVICES CAN I USE TO RECEIVE MY ORDER?
Within Poland there are two options: home delivery by InPost, or delivery to an InPost Paczkomat locker.
All international orders are shipped with GLS.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes. We ship across Europe with GLS: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France (mainland), Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Portugal (mainland), Romania, Slovakia, Slovenia, Spain (mainland), Sweden, Switzerland and the United Kingdom (mainland).
MY ORDER IS DAMAGED
Please check your order as soon as it arrives. If anything is damaged, defective, or simply not what you ordered, email us at europe@fresh.black right away — send a photo if you can. We will look into it and make it right.
PAYMENT
WHAT FORM OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, American Express, JCB, Discover and Diners Club, as well as Apple Pay, Google Pay and PayPal. All card payments are processed over a secure connection with 3-D Secure authentication.
HOW MANY DAYS DOES IT TAKE TO PROCESS A REFUND?
Once we receive and inspect your return, we will let you know whether the refund is approved. If it is, the money goes back to your original payment method within 10 business days. Your bank or card issuer may need a few extra days to post it.
If more than 15 business days have passed since we approved your return and you still see nothing, write to europe@fresh.black.